Refund policy

PRIVACY POLICY

Last Updated: June 13, 2026

This Privacy Policy describes how Lummo ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our Shopify-powered store (the "Site"), or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory updates. Any changes will be posted on this page with an updated "Last Updated" date.

Information We Collect

Information You Provide Directly

We may collect the following personal information:

• Full name

• Shipping and billing address

• Phone number

• Email address

• Order details and purchase history

• Payment confirmation details

• Account login credentials (if you create an account)

• Customer service communications

• Product reviews and feedback

You may choose not to provide certain information; however, this may limit your ability to use some features of our Services.

Information Collected Automatically

When you interact with our Site, we may automatically collect certain information, including:

• IP address

• Device type

• Browser type

• Operating system

• Pages visited

• Time spent on pages

• Referring website information

• Shopping cart activity

We collect this information through cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from trusted third parties, including:

• Shopify, which powers our online store;

• Payment processors that securely process your payments;

• Shipping and fulfillment partners;

• Analytics providers;

• Marketing and advertising partners.

Any information obtained from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Information

We use your personal information to:

Process Orders

• Confirm and fulfill purchases;

• Process payments;

• Arrange shipping and delivery;

• Handle returns and exchanges;

• Send order updates.

Manage Accounts

• Create and maintain customer accounts;

• Authenticate users;

• Provide account-related support.

Customer Support

• Respond to inquiries and requests;

• Resolve complaints and disputes.

Marketing and Promotions

• Send promotional emails and offers;

• Personalize your shopping experience;

• Display relevant advertisements.

Security and Fraud Prevention

• Detect and prevent fraudulent transactions;

• Protect our customers and business;

• Enforce our Terms of Service.

Cookies

Our Site uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website performance, and support marketing activities.

You can modify your browser settings to refuse cookies; however, some parts of the Site may not function properly if cookies are disabled.

For more information about Shopify cookies, please visit Shopify's cookie policy.

Sharing of Personal Information

We may share your personal information with:

• Shopify and related service providers;

• Payment processing companies;

• Shipping and logistics partners;

• Customer support providers;

• Analytics providers;

• Marketing and advertising partners when legally permitted;

• Government authorities when required by applicable law.

We do not sell your personal information to third parties for monetary compensation.

User Generated Content

If you choose to post product reviews or other public content on our Site, that information may become publicly accessible. Please exercise caution when sharing personal information publicly.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we may delete the information.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive information through unsecured communication channels.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services;

• Maintain customer records;

• Comply with legal obligations;

• Resolve disputes;

• Enforce our agreements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information;

• The right to request correction of inaccurate information;

• The right to request deletion of your information;

• The right to object to certain processing activities;

• The right to withdraw consent where processing is based on consent;

• The right to request data portability.

To exercise these rights, please contact us using the details provided below.

We may request verification of your identity before processing your request.

Marketing Communications

You may opt out of receiving promotional emails at any time by clicking the unsubscribe link included in our communications.

Even if you opt out of marketing communications, we may still send important transactional messages regarding your orders or account.

International Transfers

Your information may be processed and stored outside your country of residence by our service providers and partners. We take reasonable measures to ensure that your personal information remains protected in accordance with applicable laws.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve the issue.

You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us:

Lummo
Email: lummoofficial@gmail.com
Phone: 03484941120

By using our Services, you acknowledge that you have read and understood this Privacy Policy.